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1At the Travel Agency

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1At the Travel Agency
电子教案
Part 1 Listening and Speaking Activities
Agenda
Part 2 Reading Passage
Exercises
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Part 1 Listening and Speaking Activities
• Lead-in
• Listening Practice: Listen and fill in the
blanks
• Dialogue 1 At the Reception Desk
• Dialogue 2 Discussing the Itinerary
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What are the qualifications and
requirements for being a good tour guide?
Brainstorming
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Listen and fill in the blanks.
A tour guide refers to someone designated by a
organize
travel agency to ________
and
____________and
to take care of every detail of
conduct trips
logistics for a tour. The work of a tour guide
includes___________________.
a wide range of tasks A guide is the
__________
public face of a travel agency. He will help
to visitors. His quality of service is conducive to the
direct _________of
promotion sales of local tour products. In
other words, a tour guides makes great contribution
to increasing the income of foreign currency of an
area. A guide also acts as a goodwill
_________________
culture ambassador to foreign guests.
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The Guide should be________
sociable and good at
_____________
communicating with people from all walks of life so
as to get things done more efficiently. The Guide
should try his or her best to improve his or her
____________
English level , for his or her work is to contact the
English-speaking foreign tourists. The Guide should
be able to understand what a foreign tourist has said
and then try to use _____________,
understandable if not beautiful
English to communicate with them. He or she should
geography and
have a thorough familiarity with the _________
history of a certain area. The guide should have
_______
a______________.
sense of humor Humor can help set the keynote
of a group, and energize and motivate guests to
have more _______
relaxing experience.
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At the Reception Desk
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A: Good morning. May I help you, sir?
B: Yes, please. I’m planning a two-day holiday in China from May 12 to
13. Can I get some information on tours?
A: Yes, of course. What places do you want to see in particular?
B: I’m interested in Chinese history and culture and I like hiking in the
mountain. Could you give me some suggestions?
A: You might consider climbing Mt. Taishan. Mt. Taishan is one of China’
s mountain parks and is a natural museum of history and art. On the
mountain there are 22 ancient construction complex, over 100 other
buildings, more than 1,800 above carved stones, nearly 20,000
ancient trees and numerous poems and masterpieces written by
scholars throughout different dynasties. Mt.Taishan uniquely unites
nature and culture together. In 1987, it was listed as both a world
natural and cultural heritage by UNESCO.
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B: That sounds wonderful.
A: Mt. Taishan is the highest peak in Shandong province with an
elevation of 1,545 meters, and it is called “First Mountain Under
Heaven.” Standing on the top of the mountain, you can enjoy the
beautiful sun rise from the east, and the sea of clouds. Here are
some tour brochures. Please have a look.
B: That’s great. I can’t wait to go there now. What is the price of the
package tour?
A: For adults, $ 150. Children under 12 go for half price.
B: Is the tour all inclusive?
A: Yes. It includes all transportation fare, the ticket fare and the
accommodation fare. But you’ll have to pay for the cable-ride, if you
want to take it. How many people will be there in your party?
B: Seven adults and four children.
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A: Would you like us to add travel partners to your tour? It can lower the
cost if someone shares the same interests and same travel period
with you?
B: No, we want to travel in our own party of members and have our own
personal guide, driver and private car.
A: That’s OK. Would you fill in this form, please?
B: Sure.
A: Here is our contract. Please put your signature here. Seven adults
and four children .That would be $1350 altogether.
B: Here’s the money.
A: Here is your change, receipt and some information about the tour.
B: Thank you very much. We are staying at Peace Hotel. Can you pick
us up at the hotel?
A: Of course. The pick- up bus will get to the gate of your hotel at 6
o’clock in the morning, so please be there by that time.
B: Thank you.
A: You’re welcome. Have a nice trip!
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ancient construction complex
古建筑群
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First Mountain Under Heaven
天下第一山
泰山位于山东省中部的泰安
市。泰山主峰海拔1545米,
气势雄伟磅礴,享有“五岳
之首”、“天下第一山”的
称号。1987年还被列入联合
国教科文组织的世界遗产目
录。异峰突起在华北平原大
地上的泰山,山势突兀挺拔,
气势磅礴,颇有“擎天捧日”
之势,通常被人们看做是崇
高、伟大的象征,成为中华
民族的骄傲。
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world natural and cultural heritage
世界自然和文化遗产
是一项由联合国支持、联合国教科文组织负责执行的国
际公约建制,以保存对全世界人类都具有杰出普遍性价
值的自然或文化处所为目的。世界遗产可分为自然遗产、
文化遗产和文化与自然双重遗产。
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UNESCO
联合国教科文组织
其全称为联合国教育、科学及文化组织 (United Nations
Educational, Scientific and Cultural Organization -UNESCO) 属联合国专门机构。1946年11月正式成立,同
年12月成为联合国的一个专门机构。总部设在法国巴黎。
其宗旨是通过教育、科学和文化促进各国间合作,对和平
和安全作出贡献。
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cable-ride
乘坐缆车,索道
Cable意为“缆、索”,
这里是指爬山时景区
所提供的坐缆车观风
景服务,而乘坐缆车
通常是另外收费。
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Discussing the Itinerary
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(A: travel agent B: tourist)
A: Hello, This is Li Fei from Great Wall International Travel Service. Is that
Mr. Smith?
B: Yes, it is. How are you, Mr. Li?
A: Fine, thank you. I’m calling you to discuss the itinerary of your four days’
tour to Beijing. Have you got the tentative itinerary we have made for
your group?
B: Yes, wait a minute. Here is the itinerary.
A: Do you think there is a need of any change? According to the plan, the
first day, our tour guide will meet you at the airport and transfer you to
the hotel. And the rest of the day is on your own to explore the city.
B: Oh, this is the first time for us to go to Beijing. If there’s some time left on
that day, we’d like you to arrange the tour guide to show us around .
A: That’s Ok. What about the second day? We’ll visit the Tiananmen Square,
the Forbidden City and the Temple of Heaven.
B: That’s marvelous. I know Tiananmen Square is one of the famous
historical spots in China, and the Forbidden City is the largest ancient
palace complex in the world. What is famous for the Temple of Heaven.
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A: The Temple of Heaven is also one of the worthwhile tour destinations
in Beijing. It was originally constructed to the southeast of the
Forbidden City in 1402 of the early Ming Dynasty. In the Ming and Qing
Dynasties, it was the solemn altar for emperors worshiping heaven and
praying for good harvest.
B: That sounds interesting. Can we see all that in only one day?
A: I’d say so, yes. The second day may be a bit tight, but we can see
more in these days.
B: On the third day, we’ll visit Badaling Great Wall in the morning and the
Ming Tomb in the afternoon. I know the Great wall is one of the seven
wonders in the world. What’s special about the Ming Tomb?
A: It’s the Tombs of thirteen Emperors of Ming Dynasty with 500 year
history. It’s located in the northwest part of Beijing, covering about 40
hectares. And the thirteen tombs are in harmony with the mountains,
rivers and vegetation around them.
B: That’s marvelous. I’m particularly interested in the Chinese history and
culture. By the way, do we have to climb the Great Wall? It would be a
bit tough for the children.
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A: As a Chinese proverb says, a man who hasn't been to the Great
Wall is not a real man. During your visit in Beijing, Badaling should
absolutely not be missed! You can take cable cars to the top, but
you have to pay it by yourself. Of course it’s all up to you.
B: I’ll discuss it with our friends. We’ll visit the Summer Palace on the
fourth day.
A: Yes, the Summer Palace is the largest and best-preserved royal
garden in China with a history of over 800 years.
B: I’m sure everyone will be glad to learn about this visit.
A: After that, we’ll leave you some time for shopping. You can buy some
souvenir. Then our guide and driver will see you off at the airport.
B: Everything sounds great. Thank you very much.
A: You’re welcome. Goodbye.
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tentative itinerary
初步拟定的活动日程
Tentative a.试验(性)的; 尝试的; 暂定的
Itinerary n.旅行日程; 路线
例如:
Here are some copies of the tentative itinerary we
drafted for you. Let's go over it. Please feel free to make
changes wherever you feel necessary.
这是几份我为你们草拟的日程,让我们把它过一遍,只要
你们觉得需要,可以随时提出修改。
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the Forbidden City
紫禁城
紫禁城位于北京市中心,现称
为故宫,意为过去的皇宫。它
是明、清两代的皇宫,也是当
今世界上现存规模最大、建筑
最雄伟、保存最完整的古代宫
殿和古建筑群。紫禁城城南北
长961m,东西宽753m,占地
面积达720,000㎡。有房屋980
座,共计8704间。
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天坛
Temple of Heaven
地处北京,在原北京外城的东南部。位于故宫正南偏东的
城南,正阳门外东侧。是中国古代明、清两朝历代皇帝祭
天之地。总面积为273公顷。是明清两代帝王用以“祭
天”“祈谷”的建筑。1961年,国务院公布天坛为“全国
重点文物保护单位”。1998年被联合国教科文组织确认为
“世界文化遗产”。
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historical spots
历史名胜
Spot本意为“斑点,污点”,这里意为“地点,场所”
例如:
The south of china has many famous historical spots.
中国的南方有许多名胜古迹。
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Part 2 Reading Passage
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When travelling in China, you need to bring some cash with
you. You will find it very convenient to use particularly when
shopping with street vendors. The Chinese currency is known as
Renminbi (RMB), literally "People's Money". The basic unit of
RMB is Yuan (dollar), which is divided into 10 Jiao (dime), which is
divided again into 10 Fen. When you plan to travel to China, you'd
better have your original currency exchanged to Renminbi before
you go or you can make the currency exchange in China. Here’re
some tips on currency exchange in China.
Foreign currency and traveler's cheque exchange is available
in most of China's cities. Banks, hotels, airports, even the
shopping malls will provide such service. In some of the places,
the self-service facilities are also equipped to cope with overseas
tourists.
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All the state banks in China, like Bank of China, Agriculture Bank
of China, Industrial and Commercial Bank of China and China
Construction bank, offer the money exchange service. At present, 14
foreign currencies can be exchanged at any outlets of Bank of China,
including Euro, British Pound, US Dollar, Swiss Franc, Singapore
Dollar, Swedish Krona, Danish Krone, Norwegian Krone, Japanese
Yen, Canadian Dollar, Australian Dollar, Philippine Peso, Thailand
Baht and South Korean Won (only available in particular Chinese
cities) as well as the HK Dollar, New Taiwan Dollar and Macau
Pataca.
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Please note that branches of other banks may only accept
certain kinds of foreign currencies, and sometimes they will not offer
such a service if they are not the provincial-branches. So you should
exchange your money at Bank of China, the main bank in China to
handle foreign currencies. Additionally, you'd better have your
original currency converted in big cities before you go to some small
towns, rural areas or nature reserves, because it may be hard for
you to find a bank in some remote places.
When exchanging foreign currency, a valid passport is required.
The official exchange rate is used in most places so it’s unnecessary
to shop around for a better deal. The receipt must be retained to
show when the RMB is changed back to your original currency
before leaving China. You must empty all Chinese RMB before the
last day of your tour because you don’t have time to convert it back
at the airport.
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street vendors
街头小贩
Vendor n. 意为“小贩, 叫卖商 ”
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traveler's cheque
旅行支票
旅行支票是一种预先印刷的、
具有固定金额的支票,持有人
需预先支付给发出者(通常是
银行)相应金额,可获得无条
件给付。旅行支票如果丢失或
被盗可获补发,经常用于旅行
时换取当地货币。由于信用卡
的广泛使用,旅行支票的重要
地位已经不如从前
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outlets
Outlet n. 本意为“出口, 出路”,在此处引申为“分行”。
例如
The shoe manufacturer had several outlets.
那家制鞋厂商有几家代销店。
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nature reserves
自然保护区
国家为了保护珍贵和濒危动、植物以及各种典型的生态系
统,保护珍贵的地质剖面,为进行自然保护教育、科研和
宣传活动提供场所,并在指定的区域内开展旅游和生产活
动而划定的特殊区域的总称。
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exchange rate
汇率
汇率亦称“外汇行市或汇价”。一国货币兑换另一国货币
的比率,是以一种货币表示另一种货币的价格。由于世界
各国货币的名称不同,币值不一,所以一国货币对其他国
家的货币要规定一个兑换率,即汇率。
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Exercises
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Beijing International Travel Agency
A: Hello. _______________________________(北京国际旅行社).
Can I
help you?
I’d like to book a flight from Beijing to Guangzhou (我想预订一
B: Hello,___________________________________________,
张北京到广州的机票) please.
Could you please give me the departure time
A: I see.________________________________________(您能告诉我时间
吗) ?
B: In the morning next Saturday. And I’d
_______________________________
like to take the first available flight
(我想乘坐第一次航班) .
Hold on, please.
A: ________________(请稍候)
I’ ll check for you. Well,
there are seats available
______________________(有空座)
on the 8:00 a.m. flight of Eastern
Airlines.
B: That’s OK.
a one way or a round trip ticket
A: Do you want____________________________(单程还是往返机票)
?
B: One-way, please. I’ m flying back to Guangzhou from Beijing.
class or economic class
A: Would you like first
_________________________(头等舱还是经济舱)
?
B: Economic class , please. I'd like a window seat.
A: Ok. That will be 800 RMB. Give me your name and your
________________(护照号码)
, please.
passport number
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B: Jack Steward, and the number of my passport is CN356267
Could you send the ticket to my office
A: ______________________________(把机票送到您的办公室)?
B: Yes, of course.
What’s your address,please
A: _________________________(请问你的地址是什么?)?
B: 6/F, Great Wall International Plaza, No. 60 North Third Ring Road
Middle, Haidian District, Beijing.
A: Well, 6/F, Great Wall International Plaza, No. 60 North Third Ring
Road Middle, Haidian District, Beijing, Jack Steward, and
passport number is CN356267.
B: That’s right.
A: Mr. Steward, We’ll send the ticket to your office this afternoon.
B: Thank you very much. By the way, _________________(飞行要
how long is the flight
多长时间)?
A: It’ s about three hours.
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1. In some of the places, the self-service facilities are also
equipped to cope with overseas tourists.
一些地方安装了自助设备,为外国游客服务。
2. All the state banks in China, like Bank of China,
Agriculture Bank of China, Industrial and Commercial
Bank of China and China Construction bank, offer the
money exchange service.
中国所有的国有银行,像中国银行、中国农业银行、中国
工商银行及中国建设银行,都提供货币兑换服务。
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3. When exchanging foreign currency, a valid passport is
required. The official exchange rate is used in most
places so it’s unnecessary to shop around for a better
deal. The receipt must be retained to show when the
RMB is changed back to your original currency before
leaving China.
兑换外币时需要有效护照。大多数地方都使用统一的官方
的兑换利率,因此没有必要四处转,以得到一个更好的交
易。收据必须保留好,因为在你离开中国之前,把人民币
兑换回你原先的货币时,要出示收据。
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4. 高素质的导游应该具有社交能力,擅长与来自于各行各业的人们
进行交流。
A quality tour guide should be sociable and good at
communicating with people from all walks of life.
5. 一名优秀的导游应该学会英语清晰、通顺地表达自己的想法,这
在很大程度上取决于他的英语水平。
An excellent tour guide should learn to express his/her idea
clearly and smoothly. This depends largely on his/her English
level.
6. 在处理对外事务时,导游必须遵守我们党的对外政策,并且有强
烈民族尊严感。
In dealing with foreign affairs,a guide must observe our party’s
foreign policies and have a strong sense of national dignity.
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