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Slide 1
Volunteers: How to attract
them & How to keep them
3rd Annual Regional
Events Conference 2011
Presented by
Volunteering North Queensland
Events Queensland Gold Coast
The Drover’s Camp Camooweal
Volunteers: How to attract
them & How to keep them
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The Nature of Volunteering
Creative Recruitment
Tools of the Trade
Top Ten Tips
Q&A
Volunteering North Queensland
Who is Volunteering North Qld
Volunteering North Queensland is
funded by the Australian
government to provide a
volunteer linking, training and
community support service for
communities in the North
Queensland region.
Volunteering North Queensland
What is Volunteering
Volunteering Australia defines formal
volunteering as an activity that takes
place in not-for-profit program or
projects and is undertaken:
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To be of benefit to the community and
the volunteer
Of the volunteers own free will and
without coercion
For no financial payment
In designated volunteer positions only
Volunteering North Queensland
How many People Volunteer?
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In 2009/10, 5.4 million Australians over 18 volunteered
(representing 34% of the population)
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Queensland & the ACT have the highest volunteer participation
rate of 38%
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Volunteers are worth over $45 billion year to the Australian
economy
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Approximately 713 million hours of voluntary work is carried
out by Australian’s each year
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36% of women volunteer & 32% of men volunteer
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Volunteering is more common amongst those living in parts of
the state outside the capital city
(Volunteering Australia 2009/10)
Volunteering North Queensland
Volunteering Trends
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Episodic Volunteers
Pathway Volunteers
Corporate Volunteers
Volunteering North Queensland
Motivations for Volunteering
Why do people volunteer …
Social interaction, desire to help others, feel
needed, share skills, change of pace, help
someone, explore career paths, learn skills,
give back to the community, know the
community better, make friends, be an
advocate, fulfill centrelink requirements, set
an example for children, act on passion …
WHAT’S IN IT FOR ME!
Volunteering North Queensland
Top 11 Reasons Why People Leave
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Culture & Climate
Missions & Goals
Policies & Procedures
The Work
Communication
Relationships
Leadership
Orientation
Training
Life Circumstances
Not Appreciated
Volunteering North Queensland
Volunteering North Queensland
Inter-generational Volunteering
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Children & Young People
Generation Y
Generation X
Baby Boomers
Silent Generation
Volunteering North Queensland
Creative Recruitment
Talk to your Volunteer Referral Centers, attract
Corporate Volunteers, tap into the Grey Nomad
Network, invite Service Clubs or Schools, host
bring a Friend day, have a dedicated Volunteer
Coordinator, ask Staff/Volunteers for Suggestions,
Banners on Emails and Envelops or Word of
Mouth or start a Rumour … just remember the
bottom line!
“What’s in it for ME!”
Volunteering North Queensland
Valuing Volunteers
How do you value volunteers?
Smile, say hello, regular thanks,
welcome letters, discounts, awards,
certificates, complimentary tickets,
personalised coffee mug, references,
social activities, involvement in
decision making, uniforms, training
opportunities …
Volunteering North Queensland
Useful Tools of the Trade
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National Standards of Volunteering
Volunteer/Organisational Rights & Responsibilities
Volunteer Job Descriptions
Volunteer Agreements
Volunteer Codes of Conduct
Information Packs
Volunteer Registration/Interview Forms
Orientation Checklists
Volunteering North Queensland
Useful Websites
www.volunteeringnthqld.org.au
www.eqconference.com.au
www.volunteeringqld.org.au
www.volunteeringaustralia.org
Volunteering North Queensland
Volunteering North Queensland
Today’s Top Tips
1.
Create great COMMUNITY relationships
2.
Recruit a dedicated Volunteer COORDINATOR
3.
Get to know your Volunteers and satisfy their NEEDS
4.
Have clear ROLES and expectations
5.
SHARE the workload
6.
Regularly FOLLOW-UP
7.
Make sure everyone is on the same page, INDUCT
and TRAIN your volunteers
8.
Create a CULTURE of communication
9.
Say THANKYOU … acknowledge your volunteers
10.
Have FUN!
Volunteering North Queensland
THANKYOU
HOW TO CONTACT VNQ
Unit 6/56 Charles Street Aitkenvale
Phone: 07 4725 5990
Fax: 07 4725 5996
PO Box 1496 Aitkenvale
Web-site: www.volunteeringnthqld.org.au
Email: [email protected]
Volunteering North Queensland
Rachael White – Event
Operations Coordinator
Volunteering North Queensland
Events Queensland Gold Coast – who
are we?
 Events Queensland Gold Coast (EQGC) - wholly owned subsidiary
of Events Queensland, a government-owned company that forms
part of the Premier of Queensland’s portfolio
 EQGC manages the events “owned” by the Queensland
Government – the Gold Coast Airport Marathon (annual) and the
Pan Pacific Masters Games (biennial)
 Not-for-profit organisation
Volunteering North Queensland
Events Queensland Gold Coast
EQGC produces high profile,
mass participation sporting
events that maximise
economic impact.
The events provide an
enjoyable and memorable
event experience that
showcases the Gold Coast
whilst maintaining world-class
event management standards.
Volunteering North Queensland
Motivating Volunteers
Gold Coast Airport Marathon
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250 volunteers each year
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Volunteer population comprised of a diverse group of individuals;
domestic and international students, retired professionals
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Motivations range from socialising, meeting people, contributing, expanding
skill-set, work experience, improving english-speaking skills
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Differentiate tasks based on motivation – ask the question!
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Creation of Internship Program
Volunteering North Queensland
Getting Creative About Recruitment
Volunteers – where are they?
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Over 50s Lifestyle Village
Partner with education – schools, TAFE, Universities
Sporting organisations and community groups – donation?
Event attendees/participants’ families and friends
Participants themselves (injured? Emotionally invested in your event?)
Other events
Corporate sector, Sponsors – include in their agreement
Volunteering North Queensland
Volunteering North Queensland
Bronco Branders in Street Parade
Charity Auction Street Parade 2011
Drovers Camp Volunteer Float Street Parade 2011
Liz Flood & Volunteer David Green 2011 Drovers Camp
Liz Flood with Eugene Kostin oldest Drovers Camp Volunteer
Novelty Mail Race Drovers Camp Festival 2011
Volunteers serving drovers luncheon
THANKYOU
Presenter contacts:
Paula Johnson
[email protected]
Rachael White
[email protected]
Liz Flood
[email protected]
Volunteering North Queensland
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