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- Stream.tl
Stream Agent Training
February 2014
Stream > Getting Started
(Agency Administrators)
Company Profile:
• Verify all the information is correct.
• Information will appear on the client
emails.
• Name
• Address
• Email
• Customer Support Phone Number
page 2
Stream > Getting Started
(Agency Administrators)
You earn a commission on every hotel you
sell. You can generate additional revenue by:
•
Adding a mark-up (not visible to the
customer)
• Adding a service fee (visible to the
customer)
90% of agent mark up &
service fee are paid out
page 3
Stream > Getting Started
(Agency Administrators)
Click to create Agents
within your office.
page 4
Stream > Getting Started
In the top-right corner
of every page these
icons can be found.
Contact Stream
Support
Access your
profile page by
clicking here.
On each page there are
FAQs specific to that page.
You can access these,
along with all of our FAQs,
by clicking here.
page 5
Stream> Making a Booking
To start a new
booking, click on
“New Search”
Click to add a
room
Search by City,
Airport Code,
Landmark, or Port
Name
Click to expand
search options
page 6
Stream > Making a Booking
Low Inventory
Alert
Click to
Enlarge Map
Base per night
page 7
Narrow your results by
location, star rating, or
hotel name in the right tool
rail
Stream> Making a Booking > Agency Commission
Click here to add a mark up
and/or a service fee.
Adding a mark-up will
increase the nightly rate
that you see on the search
results page.
page 8
Stream> Making a Booking > Agency Commission
Input mark-up to the
itinerary (not visible to the
customer).
The service fee you
added to the itinerary
(visible to the customer).
Client’s Total Price
Agents earn:
• 12% Commission on Gross
Revenue (before Taxes)
• 90% of Markup and Service Fee
page 9
Green ‘Great News’ bar means that
booking is refundable
Stream> Making a Booking > Agency Commission
The mark-up you added to the
itinerary (not visible to the customer).
The service fee you added to the itinerary
(visible to the customer).
Look for any Mandatory Fees not
included in the prepaid rate
page 10
Stream> Making a Booking > Agency Commission
Expand to see more room
types and Expand to see
enhanced room type
descriptions
View cancellation policy, see
commission and add a Mark-Up or
Service Fee or change previously
added MU or SF
page 11
Stream > Traveler Information
Client or agent email.
Agents will automatically
receive an emailed copy
of confirmation.
Cancellation Policy
Agent phone – no
dashes
page 12
Stream > Review and Purchase
Client or agent email.
Agents will automatically
receive an emailed copy
of confirmation.
Cancellation Policy
Agent phone – no
dashes
page 13
Stream> Making a Booking > eMail Confirmation
Any service charge you assess
would be separately itemized.
Follow-up by the customer would be to
your customer service number.
24/7 Support Number for day of
arrival emergencies
page 14
Stream > Making a Booking > Prior Reservations
Use this functionality to find reservations you booked
or saved earlier – whether it is to review the details,
re-price a saved itinerary or cancel the reservation.
page 15
Stream > Making a Booking > Prior Reservations
Clicking-here on a Saved Itinerary allows you
to review the reservation’s details, re-price
and confirm the booking.
Clicking-here allows you to
review the reservation’s details,
page 16
as well as cancel the booking.
Stream > Making a Booking > Prior Reservations
You can cancel the reservation by
clicking on this button.
You can print or email
the itinerary details to
your client.
page 17
Stream > Travel Agency Reports
Generate a report of your total sales
or commission during a particular
date range.
page 18
Stream > Travel Agency Reports
Choose Booking From date range for a Sales
Report or Trip Start From date range for a
Commission Report. You can view the report
on your screen or download a spreadsheet.
Scroll all the way to the right to view pricing
and commission information
page 19
Stream > ScheduledReports
Select Sales or Check-In Report
Select Daily, Weekly, Monthly
Enter your Email Address
Click Add
page 20
Stream > Scheduled Reports
 All Scheduled Reports come in a password protected
zip file. Please consult the FAQ’s for the password and
decrypting steps.
If you have additional questions, you can
also consult our Frequently Asked
Questions
or email us at:
[email protected]
We’re excited to be working with you.
– The Stream Team
page 22
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